Description
Course ID: COACH117
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 day
Target Audience: Managers, Supervisors and Leads
Course Overview
This interactive instructor-led course provides managers and supervisors with the essential knowledge, skills, and practical tools to lead people effectively, foster high performance, build trust, manage performance, resolve workplace issues, and create an inclusive and positive work environment. Through instructor-led discussions, workplace scenarios, breakout activities, and practical exercises, participants will gain the confidence to manage people successfully while achieving organizational objectives.
Learning Objectives:
By the end of this course, participants will be able to:
• Understand the core responsibilities of managing people effectively.
• Build trust, credibility, and positive working relationships with employees.
• Communicate expectations clearly and provide constructive feedback.
• Motivate, coach, and develop employees to maximize performance.
• Address performance issues, conflict, and difficult conversations professionally.
• Create an action plan to strengthen leadership and people management skills.
Course Content :
• Foundations of People Management
• Communication and Relationship Building
• Motivating, Coaching, and Developing Employees
• Performance Management and Feedback
• Managing Difficult Situations
• Building High-Performing Teams
Supplement Material:
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants:
Participants will leave with practical management tools, techniques, and a personalized action plan that can be applied immediately to improve individual, team, and organizational performance.
Course Evaluation: A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
