Description
Course ID: MGMT/SU905
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 day
Target Audience: Managers, Supervisors, Leads and HR Resources
Overview
Effective feedback is one of the most powerful tools for improving performance, strengthening relationships, and fostering employee growth. This interactive virtual instructor-led course provides participants with practical techniques to deliver clear, respectful, and constructive feedback that motivates action and builds trust. Participants will learn how to prepare for feedback conversations, communicate with confidence, manage difficult reactions, and create a culture of continuous feedback through instructor-led discussions, breakout activities, role-playing exercises, and workplace scenarios.
Learning Objectives:
By the end of this course, participants will be able to:
• Explain the purpose and value of effective workplace feedback.
• Prepare for and deliver constructive feedback using proven communication techniques.
• Balance positive recognition with developmental feedback.
• Adapt feedback to different individuals, situations, and communication styles.
• Respond effectively to difficult reactions and challenging conversations.
• Foster a culture of continuous feedback that supports individual and team performance.
Course Content :
• The Foundations of Effective Feedback
• Preparing for Feedback Conversations
• Delivering Feedback with Confidence
• Handling Difficult Feedback Conversations
• Encouraging Growth Through Feedback
• Creating a Continuous Feedback Culture
Supplement Material:
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants:
Participants will leave with practical communication tools, feedback models, and a personalized action plan that can be immediately applied in the workplace.
Course Evaluation:
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
