Description
Course ID: MGMT/SU915
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 day
Target Audience: Managers, Supervisors, and Leads
Course Overview
Effective supervision is essential to creating a productive, engaged, and high-performing workforce. This interactive instructor-led course provides new and aspiring supervisors with the foundational knowledge and practical skills needed to successfully lead teams, communicate expectations, manage performance, delegate responsibilities, resolve workplace issues, and foster a positive work environment. Through instructor-led discussions, breakout activities, workplace scenarios, and practical exercises, participants will gain the confidence and tools needed to succeed in their supervisory role.
Learning Objectives :
By the end of this course, participants will be able to:
• Understand the roles, responsibilities, and expectations of an effective supervisor.
• Communicate clearly and build positive working relationships with employees.
• Delegate work effectively while promoting accountability.
• Motivate employees and support individual and team performance.
• Address workplace challenges, conflict, and performance concerns professionally.
• Develop an action plan to strengthen supervisory effectiveness.
Course Content :
• The Role of the Supervisor
• Communication and Relationship Building
• Delegation and Time Management
• Motivating and Coaching Employees
• Managing Performance and Workplace Challenges
• Building a Positive and High-Performing Team
Supplement Material:
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants:
Participants will leave with practical tools and a personal action plan that can be applied immediately to enhance supervisory effectiveness.
Course Evaluation:
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
